Shipping policy
Shipping Policy – Sorex Spares
Thank you for shopping with Sorex Spares. We are committed to delivering your orders promptly and securely. Please review our shipping policy below:
1. Shipping Locations
We currently offer shipping to:
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All Emirates across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, and more.
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International destinations across Asia, Africa, and Europe.
2. Shipping Timeframes
Within the UAE:
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Standard Delivery: 1–2 business days
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Express Delivery (Dubai Only): Same-day or next-day delivery for orders placed before 1 PM
International Shipping:
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Estimated delivery time: 5–10 business days (may vary depending on location and customs processing)
Note: Orders placed after 1 PM or on weekends/public holidays will be processed the next business day.
3. Shipping Charges
UAE Orders:
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Free Shipping on orders above AED 199
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Flat Rate of AED 15 for orders below AED 199
International Orders:
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Shipping fees are calculated at checkout based on destination and order weight.
4. Order Processing
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All orders are processed within 24 hours of confirmation.
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You will receive a confirmation email with a tracking number once your order is dispatched.
5. Shipping Delays & Exceptions
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While we aim to deliver within the promised timeframe, delays may occur due to weather conditions, customs, or courier issues.
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Sorex Spares is not liable for delays caused by third-party shipping providers.
6. Damaged or Lost Packages
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If your order arrives damaged, or if your package is lost, please notify us within 48 hours of delivery.
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Contact our support team at support@sorexspares.com with your order number and relevant photos (if applicable).
7. Contact Us
For any questions regarding your shipment, please get in touch with us:
📧 Email: support@sorexspares.com
📞 Phone: +971-XXX-XXXXXX
Sorex Spares – Genuine Parts, Fast Delivery.